Refund policy

I’ve ordered a product from you but it is faulty. What do I do?
Shoot us an email, give us a call, contact us on Facebook and our team will pursue for a rapid resolution. In the event of manufacturer faulty goods, we will repair or replace where possible. Should the item need posting back to us, the post fees are the customers responsibility. We will cover the post fees to send the goods back to you. Postage is non refundable.

What if I change my mind?

When it comes to change of mind, within 7 days we are happy to swap sealed and unopened products for something else. Differences are offered as store credit. If you wish to return an item, due to change of mind, we take a 20% restocking fee and the remaining amount will be given as store credit. Outside of 7 days, we are no longer able to return or exchange for change of mind.

What happens if my order is lost or damaged while in transit?
We highly suggest customers add Insurance to secure their item when using Australia Post or Star Track services. This will ensure that if an item is lost or damaged during transit, we can start a claim with Australia Post. Should you choose not to insure your package, Benson Archery will not be held responsible for any loss or damages. Once an item leaves our warehouse, it is in the hands of Australia Post or Star Track. Insurance is optional, please let our staff know if you want it as we will need to fill out extra paper work and the fees need to be covered.